Teller Retail Banking Services Dubai, UAE

Role SummaryFirst Abu Dhabi Bank (FAB) is hiring a Teller for its Dubai branch to deliver seamless front-office banking transactions, uphold high service standards, and promote digital channel adoption. This customer-facing role is vital in enhancing the daily banking experience while maintaining compliance, risk controls, and operational excellence.Job DetailsLocation: United Arab EmiratesLocation: DubaiIndustry: Banking / Mortgage ProfessionalsFunction: Customer ServiceGender: AnyCandidate Nationality: AnyCandidate Preferred Location: AnyJob Type: Full-timeWhat You ll Do* Handle cash transactions including deposits, withdrawals, inter-account transfers, and safe/vault reconciliation* Process demand drafts, telegraphic transfers, travellers cheques, IPOs, and returned outward clearings* Assist customers with cheque collection, posting vouchers, updating currency boards, and banking product queries* Ensure 100% accuracy in transaction processing with zero income leakage or compliance errors* Answer phone inquiries professionally and escalate as needed* Actively promote and demonstrate FAB s online/mobile banking applications to walk-in customers* Generate qualified leads for retail banking products by identifying customer needs* Support branch management in daily operations and complete mandatory trainings* Represent FAB values to achieve NPS (Net Promoter Score) targets and maintain high customer satisfaction* Maintain meticulous documentation and file management as per bank proceduresIdeal Profile* High school diploma or equivalent* Minimum 2 years of front-line banking experience, preferably in UAE retail banking* Knowledge of core banking services, transaction protocols, and customer service practices* Strong numerical accuracy, attention to detail, and cash handling discipline* Familiar with online/mobile banking tools and able to guide customers through digital onboarding* Excellent communication and interpersonal skills* Willingness to cross-sell and promote FAB productsWhy Join UsAt FAB, you ll work in a supportive environment where your performance is recognized and growth is encouraged. As a teller, you ll contribute directly to customer trust, financial accuracy, and the bank s digital transformation journey, gaining valuable experience in the UAE s leading banking institution.