Office Manager (Adult Social Care Provider)
Full-time
Mid
Description
Reports To: Registered Manager / Director
Job Purpose
The Office Manager is responsible for the efficient day-to-day management of administrative, compliance, and office systems within an adult social care provider. The role supports safe service delivery by ensuring robust record-keeping, effective communication, staff support, and compliance with regulatory and contractual requirements, including CQC standards and data protection legislation.
Key Responsibilities Office & Administrative Management
• Oversee the daily operation of the office, ensuring effective administrative systems and processes are in place.
• Manage correspondence, calls, emails, and documentation efficiently and professionally.
• Maintain organised filing systems (electronic and paper) in line with GDPR and confidentiality requirements.
• Act as the first point of contact for internal and external enquiries.
Compliance & Regulatory Support
• Support the Registered Manager with CQC compliance, audits, and inspections.
• Maintain up-to-date staff, service user, and compliance records (including policies, procedures, and contracts).
• Monitor and track key compliance documentation such as training records, DBS checks, right-to-work checks, and professional registrations.
• Ensure documentation is inspection-ready at all times.
HR & Workforce Administration
• Support recruitment processes, including advert posting, interview coordination, onboarding, and induction paperwork.
• Maintain accurate staff records and personnel files.
• Track staff training, supervision, and appraisal schedules.
• Assist with rota administration and workforce coordination as required.
Finance & Office Resources
• Support invoicing, payroll administration, and expense tracking in line with organisational procedures.
• Manage office budgets, supplies, and equipment, ensuring value for money.
• Process purchase orders and liaise with suppliers.
Communication & Coordination
• Act as a liaison between management, staff, service users, and external professionals.
• Support effective internal communication and information sharing.
• Coordinate meetings, take minutes, and follow up on actions.
Data Management & Reporting
• Maintain accurate records and databases for service delivery and compliance purposes.
• Produce reports and summaries for management, commissioners, or inspections as required.
• Ensure timely submission of data to relevant bodies.
Quality & Service Improvement
• Support quality assurance processes and internal audits.
• Identify administrative improvements that enhance service efficiency and compliance.
• Promote a professional, organised, and supportive office environment.
Person Specification Essential
• Proven experience in an office management or senior administrative role.
• Experience working within adult social care, health, or a regulated environment.
• Strong understanding of confidentiality, GDPR, and professional record-keeping.
• Excellent organisational, communication, and time-management skills.
• Proficiency in Microsoft Office and office management systems.
• Ability to work independently and manage competing priorities.
Desirable
• Knowledge of CQC regulatory frameworks and inspection processes.
• Experience supporting HR, compliance, or finance functions.
• Relevant qualification in Business Administration, Health & Social Care, or Management.
• Experience using care management or HR systems.
• CQC registered
Values & Behaviours
• Professional, approachable, and highly organised.
• Commitment to equality, diversity, and inclusion.
• High attention to detail and accuracy.
• Ability to work confidentially and ethically at all times.
• Proactive and solution-focused approach.
Job Type: Full-time
Pay: £27,300.00 per year
Benefits:
• Company pension
• On-site parking
Experience:
• Office Manager (Adult Social Care): 1 year (required)
Work Location: In person
Job Purpose
The Office Manager is responsible for the efficient day-to-day management of administrative, compliance, and office systems within an adult social care provider. The role supports safe service delivery by ensuring robust record-keeping, effective communication, staff support, and compliance with regulatory and contractual requirements, including CQC standards and data protection legislation.
Key Responsibilities Office & Administrative Management
• Oversee the daily operation of the office, ensuring effective administrative systems and processes are in place.
• Manage correspondence, calls, emails, and documentation efficiently and professionally.
• Maintain organised filing systems (electronic and paper) in line with GDPR and confidentiality requirements.
• Act as the first point of contact for internal and external enquiries.
Compliance & Regulatory Support
• Support the Registered Manager with CQC compliance, audits, and inspections.
• Maintain up-to-date staff, service user, and compliance records (including policies, procedures, and contracts).
• Monitor and track key compliance documentation such as training records, DBS checks, right-to-work checks, and professional registrations.
• Ensure documentation is inspection-ready at all times.
HR & Workforce Administration
• Support recruitment processes, including advert posting, interview coordination, onboarding, and induction paperwork.
• Maintain accurate staff records and personnel files.
• Track staff training, supervision, and appraisal schedules.
• Assist with rota administration and workforce coordination as required.
Finance & Office Resources
• Support invoicing, payroll administration, and expense tracking in line with organisational procedures.
• Manage office budgets, supplies, and equipment, ensuring value for money.
• Process purchase orders and liaise with suppliers.
Communication & Coordination
• Act as a liaison between management, staff, service users, and external professionals.
• Support effective internal communication and information sharing.
• Coordinate meetings, take minutes, and follow up on actions.
Data Management & Reporting
• Maintain accurate records and databases for service delivery and compliance purposes.
• Produce reports and summaries for management, commissioners, or inspections as required.
• Ensure timely submission of data to relevant bodies.
Quality & Service Improvement
• Support quality assurance processes and internal audits.
• Identify administrative improvements that enhance service efficiency and compliance.
• Promote a professional, organised, and supportive office environment.
Person Specification Essential
• Proven experience in an office management or senior administrative role.
• Experience working within adult social care, health, or a regulated environment.
• Strong understanding of confidentiality, GDPR, and professional record-keeping.
• Excellent organisational, communication, and time-management skills.
• Proficiency in Microsoft Office and office management systems.
• Ability to work independently and manage competing priorities.
Desirable
• Knowledge of CQC regulatory frameworks and inspection processes.
• Experience supporting HR, compliance, or finance functions.
• Relevant qualification in Business Administration, Health & Social Care, or Management.
• Experience using care management or HR systems.
• CQC registered
Values & Behaviours
• Professional, approachable, and highly organised.
• Commitment to equality, diversity, and inclusion.
• High attention to detail and accuracy.
• Ability to work confidentially and ethically at all times.
• Proactive and solution-focused approach.
Job Type: Full-time
Pay: £27,300.00 per year
Benefits:
• Company pension
• On-site parking
Experience:
• Office Manager (Adult Social Care): 1 year (required)
Work Location: In person