Call Center Agent ( Bilingual )
Full-time
Mid
Description
Responsibilities:
. Handle a high volume of inbound and outbound calls with unmatched professionalism, ensuring each customer interaction reflects our commitment to excellence.
· Tackle complex customer issues with speed and accuracy, ensuring first-call resolution and customer satisfaction.
· Communicate with customers via Telephone, email, online chat etc.
· Consistently meet and exceed stringent performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
· Anticipate customer needs and proactively provide solutions, enhancing the overall customer experience.
· Actively seek opportunities for process improvements and contribute to team strategy sessions aimed at optimizing customer service delivery.
· Adhere strictly to company policies, procedures, and regulatory requirements while maintaining the highest standards of professionalism.
Requirements & Skills:
· Fluency in English and Arabic is a must.
· Minimum of 2 years in a high-volume call center or customer service environment, with a proven track record of exceeding performance targets.
· Exceptional verbal and written communication skills.
· Superior problem-solving abilities and critical thinking skills.
· Advanced proficiency in CRM software and other call center technologies.
· Professional certifications in customer service or call center operations.
· Ability to work in shifts.
Qualifications and Experience:
· High school degree or equivalent.
· PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail.
· Knowledge of contact center and airline industry procedures and methodology.
· Excellent verbal and written communication skills.
· Ability to remain calm and composed in a fast-paced, high-pressure environment.
· Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
· Familiarity with IVR systems.
Job Type: Full-time
Pay: Up to AED3,500.00 per month
Experience:
• call center: 2 years (Preferred)
Language:
• Arabic and English (Preferred)
Expected Start Date: 01/02/2026
. Handle a high volume of inbound and outbound calls with unmatched professionalism, ensuring each customer interaction reflects our commitment to excellence.
· Tackle complex customer issues with speed and accuracy, ensuring first-call resolution and customer satisfaction.
· Communicate with customers via Telephone, email, online chat etc.
· Consistently meet and exceed stringent performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
· Anticipate customer needs and proactively provide solutions, enhancing the overall customer experience.
· Actively seek opportunities for process improvements and contribute to team strategy sessions aimed at optimizing customer service delivery.
· Adhere strictly to company policies, procedures, and regulatory requirements while maintaining the highest standards of professionalism.
Requirements & Skills:
· Fluency in English and Arabic is a must.
· Minimum of 2 years in a high-volume call center or customer service environment, with a proven track record of exceeding performance targets.
· Exceptional verbal and written communication skills.
· Superior problem-solving abilities and critical thinking skills.
· Advanced proficiency in CRM software and other call center technologies.
· Professional certifications in customer service or call center operations.
· Ability to work in shifts.
Qualifications and Experience:
· High school degree or equivalent.
· PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail.
· Knowledge of contact center and airline industry procedures and methodology.
· Excellent verbal and written communication skills.
· Ability to remain calm and composed in a fast-paced, high-pressure environment.
· Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
· Familiarity with IVR systems.
Job Type: Full-time
Pay: Up to AED3,500.00 per month
Experience:
• call center: 2 years (Preferred)
Language:
• Arabic and English (Preferred)
Expected Start Date: 01/02/2026