Business Systems Support Specialist
Full-time
Mid
Description
PURPOSE:
We are looking for Business Systems
Support Specialist to enhance the client Global IT Team with a presence
in Sharjah for the UAE business, focusing on providing day-to-day support to
staff. Will also be working with the IT Team to implement enhancements and
systems across the group with primary focus on HubSpot, used for Sales,
Marketing and other CRM functions. Other packages will be primarily Sales,
Finance and Marketing oriented.
RESPONSIBILITIES:
ØSupport key
systems for Sharjah based staff, including but not limited to Business Central,
Xero, HubSpot, WordPress (website), SharePoint, Azure\365, and Reporting namely
utilizing SQL and PowerBI.
ØWork with key
stakeholders to translate their business requirements and requests into
actionable IT technical specifications
ØMaintain
support and job boards, including ticket and project task management.
ØWork with the wider
IT Team to deliver IT Software Changes that meet customer and quality
expectations
ØGenerate and
manage user, group, application, and email accounts in Hybrid AD/ Entra ID
environment
ØFollow client’s
IT Change Management and Testing procedures to minimize the risk of key business
system outages
ØWork with the
IT Team to ensure steady and stable performance of our IT services
ØTrain and
support our users on the main business systems
ØProviding feedback and helping the IT Team build by recommending
improvement plans/ actions
ØAssist with managing deployment of business systems to FZE staff as
well as remote staff and offices
ØWork with the IT Team on client technology projects and enhancements such as HubSpot, Business Central, and
Payroll
ØProfessionally work as part of a global team, reporting to a remote
manager while working on local and global requests
ØMaintains safe and clean working
environment by enforcing procedures, rules, and regulations
ØSupport office
administration and business operations, as required
RequirementsEducation/ Experience:
ØDegree
in IT related disciplines and 5 years’ experience providing IT in Professional
Services, Managed Service Provider (IT) or Manufacturing organization
ØExperience
supporting and\or enhancing CRMs (HubSpot), ERPs (Dynamics\Business Central) or
other line of business systems
ØExperience
in business analytics, notably with SQL and Power BI
ØExperience
supporting Finance and Payroll systems (Xero)
ØExperience
providing front line support in Microsoft Office\Azure, Server, Desktop and
Networking systems in small\medium business environments
Skills:
ØEssential skills: Microsoft Azure,
Microsoft 365, SQL\PowerBI, communication skills (spoken and written) with all
levels of people, critical thinking, creativity, listening, problem solving and
high level of autonomy to process and document workloads
ØDesirable experience: HubSpot, Business
Central\Dynamics, Xero Website Development (Wordpress), Google Analytics,
technical configuration of email campaigns (MailChimp)
ØLanguages: English (Fluent, both spoken
and written), French (desirable)
We are looking for Business Systems
Support Specialist to enhance the client Global IT Team with a presence
in Sharjah for the UAE business, focusing on providing day-to-day support to
staff. Will also be working with the IT Team to implement enhancements and
systems across the group with primary focus on HubSpot, used for Sales,
Marketing and other CRM functions. Other packages will be primarily Sales,
Finance and Marketing oriented.
RESPONSIBILITIES:
ØSupport key
systems for Sharjah based staff, including but not limited to Business Central,
Xero, HubSpot, WordPress (website), SharePoint, Azure\365, and Reporting namely
utilizing SQL and PowerBI.
ØWork with key
stakeholders to translate their business requirements and requests into
actionable IT technical specifications
ØMaintain
support and job boards, including ticket and project task management.
ØWork with the wider
IT Team to deliver IT Software Changes that meet customer and quality
expectations
ØGenerate and
manage user, group, application, and email accounts in Hybrid AD/ Entra ID
environment
ØFollow client’s
IT Change Management and Testing procedures to minimize the risk of key business
system outages
ØWork with the
IT Team to ensure steady and stable performance of our IT services
ØTrain and
support our users on the main business systems
ØProviding feedback and helping the IT Team build by recommending
improvement plans/ actions
ØAssist with managing deployment of business systems to FZE staff as
well as remote staff and offices
ØWork with the IT Team on client technology projects and enhancements such as HubSpot, Business Central, and
Payroll
ØProfessionally work as part of a global team, reporting to a remote
manager while working on local and global requests
ØMaintains safe and clean working
environment by enforcing procedures, rules, and regulations
ØSupport office
administration and business operations, as required
RequirementsEducation/ Experience:
ØDegree
in IT related disciplines and 5 years’ experience providing IT in Professional
Services, Managed Service Provider (IT) or Manufacturing organization
ØExperience
supporting and\or enhancing CRMs (HubSpot), ERPs (Dynamics\Business Central) or
other line of business systems
ØExperience
in business analytics, notably with SQL and Power BI
ØExperience
supporting Finance and Payroll systems (Xero)
ØExperience
providing front line support in Microsoft Office\Azure, Server, Desktop and
Networking systems in small\medium business environments
Skills:
ØEssential skills: Microsoft Azure,
Microsoft 365, SQL\PowerBI, communication skills (spoken and written) with all
levels of people, critical thinking, creativity, listening, problem solving and
high level of autonomy to process and document workloads
ØDesirable experience: HubSpot, Business
Central\Dynamics, Xero Website Development (Wordpress), Google Analytics,
technical configuration of email campaigns (MailChimp)
ØLanguages: English (Fluent, both spoken
and written), French (desirable)